Amazing people completely satisfied with prior jobs and the ongoing one. Great customer service and really knowledgeable staffs .
My husband and I used Aslan to auger a drain line at a rental house in Vernon. We signed a work authorization form for the work to be done. It was a ticket for Aslan to charge whatever they wanted. After six months they emailed us the invoice for $750. When asked why it took so long they indicated 'staff shortages due to Covid'. After a couple weeks we needed the auger done again since they didn't do it properly... the competitions bill was $175. Whatever you do... DO NOT SIGN THE FORM. We disputed the amount but the tribunal just relies on the work authorization (that has been crafted by Aslan ... as they're a professional at these claims). WORST COMPANY. DO NOT USE. Oh they might say we weren't a customer in a response to this... INVOICE# 20H0541P.
I hired Aslan because our water pressure was not consistent . They replaced an electrical capacitor (similar to replacing a light bulb) and the water pump. Immediately (next day) after the repairs the problem was still present. Aslan returned and unsuccesfully spent approximately 12 hours over two days attempting to get the new pump working properly. As Aslan could not get the new pump to maintain proper pressue and beleived the system required further repairs, we contacted another pump/plumbing company to come take a look. The new company got the pump working within 20 minutes by properly adjusting the pressure settings and now well over a year later the pump has been running with no issues. It's been suggested by a few professionals that the pump may not have needed to be replaced. Immediately after getting Aslan's invoice I contacted them to discuss their invoice, which included the 12 hours of unsuccesful work, over $200 in travel (our place is ~9km from their shop), and an electrical permit for the capacitor. The manager/owner was unwilling to discuss a reasonable settlement and would not send me a copy of the electrical permit they supposedly pulled. I paid the invoice in full, less the 12 hours, the electrical permit charge, and the travel which I was not aware of as I didn't see/sign the work auth. I confirmed with the City of Vernon that Aslan had not obtained a permit. Aslan sued me and during the tribunal they would not accept (nor counter) the offers I made. The tribunal in the end reduced my invoice significantly. As I learned after the fact, this is a typical pattern for Aslan (ie. charging for work not performed, suing customers, not customer focused, etc).
